Customer Involvement

You can make a difference to our service and make a difference for the better in your homes. Find out how you can get involved.

We are committed to encouraging customer involvement across our communities. There’s no-one better to help us improve our services than our own customers.

There are a number of ways to get involved to suit you and fit around your lifestyle. It will only take as much of your time as you want it to, and we will support you with advice and training if you need it.

Ways to get involved

Board Member

Our volunteer Board Members meet every 2 months. The Board is responsible for the overall strategic leadership and control of the Association. Vacancies on the Board are advertised as and when required.

Customer Panel

This panel is for customers who want to have their say on our services and how we deliver them. Customers registered on the panel will be given opportunities to influence and comment on key policies in a way which suits them, such as short online surveys, quick polls and small focus groups. Panel members decide for themselves what activities they participate in and how much time they give.

It’s a way for you, our service users, to help us improve by letting us know what you think. It’s important that you have your say in how your home and local environment is managed.


We carry out various consultations throughout the year and provide our customers with the opportunity to engage with and be involved in key decision making. Customers can have their say on our services and how we deliver them. You can visit our Consultations page to find out what consultations are currently open.

Scrutiny Panel

The members of our Scrutiny Panel meet to assess our performance as a landlord. They help us by reviewing and improving various service areas. Scrutiny Panel activities have included visiting empty properties and reviewing reasons for tenancy termination and carrying out a telephone survey of customers who had required a higher than average number of repairs, they make recommendations which go to our Board members for consideration.

Registered Tenant Organisations (RTO’s)

Registered Tenant Organisations (RTO’s) can provide a collective voice for tenants and residents in their local area. To find a RTO in your area click here.


Help us improve

Was this article helpful?

  • We are always open to suggestions on improvements for
  • We are always open to suggestions on improvements for