News & blog

Find out more about what we are up to now.

Volunteers invited to help drive forward our commitment to customer service

We’re inviting customers to play their part in our continued commitment to improve our services, by participating in our scrutiny focus group activities. The focus group works alongside the Irvine HA Customer Panel to review current activities and information in depth and to help identify where further improvements could be made. There are two ways

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Join our next online chat for advice around your finances or tenancy

On Thursday 2 July we will be hosting an online chat on our Facebook page. Between 1pm and 2pm members of Housing Services and Tenancy Sustainability Team will be online ready to answer your questions. We know it’s a challenging time and we’re dedicating this session to provide guidance and advice around financial or tenancy issues

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Standing shoulder to shoulder with our BAME colleagues and customers

Comment from Irvine Housing Association: “The growing anger and disquiet following the tragic death of George Floyd has been felt and understood by everyone at Irvine Housing Association, and the wider Riverside Group. We stand shoulder to shoulder with our BAME colleagues and customers always, but particularly at this time.   “Work across Riverside Group continues

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DELIVERING CUSTOMER SUPPORT FROM ONE HOME TO ANOTHER

Life has changed for Irvine Housing Association customers over the past two months…and for the organisation’s staff the coronavirus pandemic has led to a completely new way of working. Since the closure of the company’s Irvine office in March, employees have been working from home, delivering essential services and support to customers across North and

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We’re here to help….join our online chat

On Wednesday 13 May we will be hosting an online chat on our Facebook page. Between 1.30pm and 2.30pm members of our management team will be online ready to answer your questions. We know it’s a challenging time for everyone and we want to hear what you think about the services you receive from us, including

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Have your say! Join our online chat on 18 February

On 18 February we will be hosting an online chat on our Facebook page. Between 7pm and 8pm members of our management team will be online ready to answer your questions. We want to hear what you think about the services you receive from us, including what we do well and what we can do better. 

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Find out how the Scottish Housing Regulator can help you

We are regulated by the Scottish Housing Regulator (SHR). They regulate all social landlords in Scotland making sure they are delivering for tenants and service users. They’ve developed a helpful guide to explain how they regulate social landlords in Scotland. It explains who they are and what they do, how they do it, and how

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