Try these solutions

• Find out more about how to apply for a home with IHA

  We have full details of how to apply for a home here

• Send a message

  Using our contact form, leave us a message

  Contact us

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  • Email address * REQUIRED
  • Telephone number * REQUIRED
  • Comment, question or complaint * REQUIRED

• Call us

  You can call us now 0345 112 6600

• Find out more about exchanging your home

  Click here for information on how to exchange your home

• Send a message

  Using our contact form, leave us a message

  Contact us

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  • Comment, question or complaint * REQUIRED

• Call us

  You can call us now 0345 112 6600

• Find out your payment options

  Information about the different rent options

• Pay your rent now

  Go to the Allpay site to pay your rent now

• Send a message

  Using our contact form, leave us a message

  Contact us

  • Name * REQUIRED
  • Email address * REQUIRED
  • Telephone number * REQUIRED
  • Comment, question or complaint * REQUIRED

• Call us

  You can call us now 0345 112 6600

• Check online now

  Use our online system My Riverside.

• Login to My Riverside

  Report a repair and manage appointments in our new online system My Riverside.

• Send a message

  Using our contact form, leave us a message

  Report Repair

  • Name * REQUIRED
  • * REQUIRED

    Address City Region Postcode
  • Repair Description * REQUIRED
  • Email
  • Phone

• Is it an emergency?

  You can call us now  0345 112 6600

  What is an emergency?

• Find out more on

  1. Full details of when you will get a repair 
  2. Details of our programmed repairs

• Online information

  Details of how to get an aid or adaptation are here

• Call us

  You can call us now 0345 112 6600

• Send a message

  Using our contact form, leave us a message

  Contact us

  • Name * REQUIRED
  • Email address * REQUIRED
  • Telephone number * REQUIRED
  • Comment, question or complaint * REQUIRED

• Our Complaints Procedure

  Your feedback is really important to us and we want to work with you to resolve any issues quickly.

  Find out more about our complaints procedure and the different ways to tell us something has gone wrong on our Customer Feedback page.

• Send a message

  Using our contact form, leave us a message

  Complaints form (contact us)

  • Full name * REQUIRED
  • Email address * REQUIRED
  • Preferred contact number * REQUIRED
  • * REQUIRED

    Address Postcode
  • How would you like us to contact you? * REQUIRED

    • Letter
    • Email
    • Phone
  • Is this an existing complaint? * REQUIRED

    • Yes
    • No
  • If yes, please provide your reference number below
  • What happened? (Please tell us in as much details as you can) * REQUIRED
  • What do you think we should do to put this right? * REQUIRED

• Customer feedback

  We value your feedback and are keen to hear what you think. Whether we’ve delivered excellent service or you just want to give us a general comment, let us know by filling our online Comments form.

• You should do the following straight away:

  1. Open all windows and doors.
  2. Don’t use any electrical appliances or switches,
  including turning lights on and off.
  3. Turn off the gas supply at the meter control valve
  (if you know where it is).
  4. Contact the National Gas Emergency Service,
  free of charge, on 0800 111 999

• Send a message

  Using our contact form, leave us a message

  Contact us

  • Name * REQUIRED
  • Email address * REQUIRED
  • Telephone number * REQUIRED
  • Comment, question or complaint * REQUIRED

• Call us

  You can call us now 0345 112 6600

• Check our safety section

  We have a wide variety of help and advice for the home  

• Send a message

  Using our contact form, leave us a message

  Contact us

  • Name * REQUIRED
  • Email address * REQUIRED
  • Telephone number * REQUIRED
  • Comment, question or complaint * REQUIRED

• Call us

  You can call us now 0345 112 6600

• How do I complain?

  If you are experiencing any sort of nuisance or anti-social behaviour in your neighbourhood, remember it is important that you contact the right people to deal with your case quickly and efficiently. Call 999 if you are in immediate danger or concerned for the safety of a neighbour. The non-emergency police number is 101.

• Send a message

  Using our contact form, leave us a message

  Anti-social behaviour

  • Name * REQUIRED
  • Address * REQUIRED
  • Email address * REQUIRED
  • Telephone no: * REQUIRED
  • How would you like to be contacted?

    • Telephone
    • Email
    • Post
  • Location of incident * REQUIRED
  • Type of issue * REQUIRED
    Alcohol-related incidentBall games (where prohibited)Boundary disputeBusiness use on residential premisesCriminal behaviourDamage to propertyDomestic violenceDrug abuseDrug dealingFly tippingGraffitiHate crime - sexual/homophobiaHate crime - racialIntimidationNoise from petsNuisance from vehiclesProstitution, sexual acts or kerb-crawlingRubbish and misuse of communal areasUntidy gardenVerbal abuseViolence and threat of violenceYouths causing annoyanceOther

• Call us

  You can call us now 0345 112 6600

• More details on anti-social behaviour

  More details on Riverside’s anti-social behaviour policy

• Head Office

  Irvine Housing Association
  44-46 Bank Street
  Irvine
  Ayrshire
  KA12 0LP

  Fax No: 01294 272383
  E-mail: [email protected]

• Send a message

  Using our contact form, leave us a message

  Anti-social behaviour

  • Name * REQUIRED
  • Address * REQUIRED
  • Email address * REQUIRED
  • Telephone no: * REQUIRED
  • How would you like to be contacted?

    • Telephone
    • Email
    • Post
  • Location of incident * REQUIRED
  • Type of issue * REQUIRED
    Alcohol-related incidentBall games (where prohibited)Boundary disputeBusiness use on residential premisesCriminal behaviourDamage to propertyDomestic violenceDrug abuseDrug dealingFly tippingGraffitiHate crime - sexual/homophobiaHate crime - racialIntimidationNoise from petsNuisance from vehiclesProstitution, sexual acts or kerb-crawlingRubbish and misuse of communal areasUntidy gardenVerbal abuseViolence and threat of violenceYouths causing annoyanceOther

• Call us

  You can call us now 0345 112 6600

• Call us

  You can call us now 0345 112 6600