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Get Online Week
By Michael Phillips, Riverside’s lead for digital inclusion Digital inclusion means a whole range of different things to different people. As Get Online Week is underway I’ve been asked to unpick what digital inclusion means and why it’s so important. Perhaps because technology is moving so fast, it’s inevitable people will struggle to keep
Read moreAnnual report to customers available now
We have published our 2015 annual report to customers to tell you how we are performing, celebrate our achievements and highlight where and how we need to improve. This year, we have produced one report for all, with a dedicated section highlighting our work in care and support. This reinforces our commitment to offering a consistent
Read moreProtecting older people from financial scammers
By : Imogen Revell, LiveTime officer Older people can often become vulnerable to scamming. Sadly we’ve seen a steady increase in LiveTime customers who have lost money from doorstep callers or telephone scammers. In most cases we can intervene and recover cash handed over in the home, but sometimes scammers leave no trace and we
Read more‘Tea cosy’ homes boost health and wealth on Maidford Road
A new development in Liverpool designed to cut fuel poverty and reduce carbon emissions is also having a knock-on effect on residents’ health. Riverside’s one-and-two bedroom apartments and bungalows on Maidford Road in Dovecot form the housing association’s pilot eco development. Kevin Hubbard, Riverside’s Quality and Value Manager, said: “We are committed to improving the
Read moreHull apprentice takes to the seas
Kyle Beacock – Apprentice Multi Skilled Technician In June 2015 I joined hundreds of other apprentices from Britain, Ireland, France, the Netherlands and China for the Apprentice Ship Cup. I had never been on a tall ship before, let alone a 35 metre one like Bessie Ellen with a top speed of over 11 knots,
Read moreOlder People’s Day – LGBT
By John Glenton, Riverside’s director of operations in care and support and co-chair of Spectrum, the LGBT staff group Today is Older People’s Day and that brings me to consider older people from the lesbian, gay, bisexual and trans (LGBT) community. Many in their 60s, 70s and 80s may have experienced direct discrimination and some
Read moreOnline help
We’re working hard to put more services at your fingertips, using quick access whenever you feel like it online. Riverside services online We’re giving you secure access to your rent statements and contact information. You’ll be able to see your payments and charges, help and advice and pay online. Plus, you’ll see the contact information
Read moreBi-visibility day – my coming out story
By Mandy Lewis, customer service advisor I’m not sure if I’m surprised, or not, at the data that Stonewall discovered from their Workplace Equality Index, when over 2,000 bisexual people responded to the 2015 staff survey: Only 27 per cent said they are comfortable in disclosing their sexuality to all colleagues, compared to 66 per
Read moreRiverside launches Riverside Retirement Living
With figures showing that the over 65s will account for almost 60 percent of the increase in households by 2033, Riverside’s Executive Director of Care and Support Leann Hearne is championing a fresh approach to retirement housing for the 50 plus generation who want great homes, with the added support that retirement living brings
Read moreSupporting LGBT tenants and staff
By John Glenton Director of operations in care and support and co-chair of Spectrum, the LGBT staff group I’ve attended Stonewall conferences before, as a delegate, but this time I was excited to be sharing our own work with others, as a guest speaker. Breaking New Ground was the theme of the Stonewall conference in
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