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Allpay direct debit transactions on Friday 8th September

On Friday 8th September, a fault with the Allpay payment service meant that duplicate payments were taken from some customers’ bank accounts. This was a system-wide fault with Allpay and has affected other housing providers and organisations who also use this payment service.   This incident affects customers who have signed up to direct debit

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New Head of Service Delivery

We are delighted to announce the appointment of Heather Anderson as our new Head of Service Delivery. Heather took up her new position at the Association at the end of July.  Heather joins Irvine after 14 years within the housing service at South Ayrshire Council. Heather manged the Housing Policy and Strategy team, with responsibility for

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Riverside smashes fundraising target

We have raised £60,000 which could fund a lung cancer clinical trial for six years. In September 2014, Riverside pledged to raise £60,000 over two years for its corporate charity Cancer Research UK. In just 16 months it smashed the target, raising £60,128. Lisa Connor, Fundraising Manager at Riverside, said: “Cancer affects all our lives,

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LGBT history in the making

By John Glenton, Riverside’s chair of SPECTRUM and director of operations in care and support. In January I was delighted to learn that Riverside had kept its place in the Stonewall top 100 gay-friendly workplaces. And as February is the month designated to celebrating LGBT history, it’s the perfect time to both look back, and

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Building a stable foundation for affordable housing

Mark shares his thoughts on affordable housing focusing on Riverside’s achievements over the last 12 months, the challenges of welfare reform, right to buy and rent constraints and how we move forward with a new government, in their quest to build more homes. Looking back it’s been a great year for Riverside in achieving our

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Riverside Tenants and Residents Federation Annual Report 2015 published

The 2015 Riverside Tenants and Residents Federation Annual Report has been published. Riverside Annual Report is online here or in print, if requested. The Riverside Tenants and Residents Federation Executive exists to be the body of tenants, or more importantly, the voice, for those many tenants and residents, in these challenging times when we are

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Riverside is a top 100 gay-friendly employer

Riverside has once again retained its position as one of Stonewall’s top 100 best employers in the league table compiled by the gay rights campaigning organisation announced today. The 55,000-home housing association joins seven other housing providers nationwide in the top 100. Riverside is the best gay-friendly housing association in the North West for the

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New Year, New Start, New You

By Nick Stephenson, project manager for employment and training. As we embark on a new year, many of us face far greater challenges than keeping to the resolutions made during the festivities. The Christmas hangover can result in real financial hardship for some. Choosing to forget about the rent for a few months to recoup

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Tenant scrutiny: co-regulation in action

By Keith Harkness – Riverside tenant and Chair of its National Scrutiny Committee Tenant-led scrutiny panels are now playing a large role in how Riverside is performing and how its procedures are being run. There are now six divisional panels, as well as a National Scrutiny Committee (NSC) and they are all examining a number

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