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Update on the Pennyburn fire to reassure residents
Update on the Pennyburn fire last month to reassure residents that there are no concerns regarding the external wall insulation works or the materials used on our properties.
Read moreFind out how the Scottish Housing Regulator can help you
We are regulated by the Scottish Housing Regulator (SHR). They regulate all social landlords in Scotland making sure they are delivering for tenants and service users. They’ve developed a helpful guide to explain how they regulate social landlords in Scotland. It explains who they are and what they do, how they do it, and how
Read moreHave your say in our annual rent consultation
Our annual rent consultation has started. This is your opportunity to have a say in how much rent you pay. This year the rent setting consultation period will run from 4th December 2019 until 8th January 2020. All tenants should now have received our consultation leaflet through the post. This leaflet provides all of the
Read moreNew Scrutiny Report Published
In July our Customer Panel reviewed our performance information and voted to scrutinise the topic ‘Percentage of tenants satisfied with the quality of their home’ – one of our least performing areas. In August a focus group of 3 self-nominated customers was formed from the panel and during their first meeting verified the results from
Read moreNew Tarryholme development provides local apprenticeships
The Tarryholme development in Irvine is our latest housing development, built by The McTaggart Group, which will provide 87 new affordable homes. Not only is the new development providing much needed affordable housing in the area but it is also providing opportunities for training and employment in the local community. Meet our latest group of
Read moreRead our 2019 Landlord Report
Our Landlord Report for 2019 is now available. This report details our priorities for improvement and how we are performing against the Scottish Housing Charter. It also compares our performance with other landlords in North Ayrshire, East Ayrshire and Dumfries and Galloway. Read the full report here. We asked our Customer Panel what they would
Read moreNew smoke and heat detectors for your home
New smoke and heat detection systems, known as LD2, will provide you with more protection in your home. We are proactively installing the new systems to meet new health and safety standards by 2021. Smoke alarms will be fitted in your most frequently used room, usually the living room, in your hallway or landing and
Read moreClair gets results for our customers!
Clair is our Tenancy Sustainability Team Leader and, together with her team, focuses on supporting our customers to access the right benefits and additional support. She also provides advice on how to keep your home warm, keep your bills down and much more. To celebrate Scottish Housing Day 2019 we asked Clair to tell us
Read moreNew Governance Succession Planning and Diversity report published
The G8 Group have published a new report looking at governance succession planning and diversity. The report considers ways of engaging a more demographically and socially diverse range of people in the decision making processes of Housing Association governing bodies into the future. Our focus has been on traditionally ‘hard to reach’ groups such as
Read moreStaff gain new qualifications to support housing development
Congratulations to two of our Asset Officers, David and Fraser, who have recently achieved their HNC in Construction Management. The HNC in Construction Management develops knowledge and skills in areas such as construction materials and specifications, site surveying, construction technology, site administration, and standard forms of construction contracts. The new skills and knowledge that David
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